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Terms and Conditions

Welcome to the website of blendSMART® Asia, operated by CreaAsia Enterprise Co., Ltd. (hereinafter referred to as the company). Please read the following e-commerce agreement in detail: This agreement applies to the blendSMART® Asia website (this website), hereinafter referred to as blendSMART® Asia e-commerce products or services.

The purpose of this agreement is to protect CreaAsia Enterprise and your interests. When you click "I agree" or an option with similar meaning, or make an order, payment and other related activities in blendSMART® Asia, it would mean that you have known in advance and agreed to all the terms of this agreement.

1. User

When you use any of the services available in this website, it means that you have read, understood and agreed to accept all the contents of this agreement and the subsequent amendments and changes. If you are under the age of twenty, you should read, understand and agree to all the contents of this agreement and subsequent amendments and changes before your legal representative or guardian can use the services of this website. If you have already used this website, it is deemed that you have obtained the consent of your legal representative or guardian.

If you want to make purchases on this website, you must first fill in a valid email address and set a set of passwords; when you save relevant information on this website for the first time, this website system will record the email address that you have filled in and the password you have set, and you agree that you should log in with same email address and password to make purchases on this website in the future.

You are obligated to keep your e-mail account and password setup on this website properly, and you must not disclose or provide your e-mail account and password to a third party for sharing, or lend or transfer it for use by a third party.  You agree to be responsible for all actions used to log in to this website system.

If you find out that your email account and password have been fraudulently used, please notify blendSMART® Asia immediately; blendSMART® Asia will immediately suspend transactions generated by that email account.

2. Personal Data Security

blendSMART® Asia will comply with relevant laws and regulations on the protection of personal data.  For personal data protection and privacy policies, please refer to the blendSMART® Asia privacy statement.

In order to complete the transaction, including but not limited to the completion of payment and delivery, you must ensure that all the information retained during the ordering process is complete, correct, and consistent with your current situation. If there are changes afterwards, you should notify blendSMART® Asia.

blendSMART® Asia adopts a secured transaction model that promises to withhold confidentiality of your personal data. We will not disclose any information to any third party other than the agents who provide related goods or services to complete transactions or provide customer services. Depending on the nature of your transaction, if it involves international shipping, the relevant agent may be located abroad, and information must therefore be provided to the relevant agents that may involve international transmission.

Under the following circumstances, blendSMART® Asia has the right to view or provide your personal information to the competent authority, or a third party who claims that its rights have been violated and provides appropriate certification:

 ※ According to laws and regulations, or in accordance with the orders of judicial or other competent authorities;

 ※ To complete the transaction or implement the terms of this agreement, or when you violate the terms of this agreement;

 ※ To maintain the normal operation and safety of the blendSMART® Asia system;

 ※ To protect the legitimate rights and interests of blendSMART® Asia, other users or third parties.

 3. Online Order

In addition to the terms of this agreement, the relevant information presented on the product sales webpage and relevant webpages in the order processes, including relevant transaction conditions, restrictions and instructions are part of this agreement.

In principle, your purchases in blendSMART® Asia e-commerce are provided by blendSMART Asia. However, the information you browse or the purchases made in blendSMART® Asia e-commerce may also be made by a third party. In this case, you are ordering from each of the third parties, or entrusting each of the third parties to fulfill your order, and each of the third parties shall perform the transaction accordingly. blendSMART® Asia only provides marketing services, links, cash flow collection and its e-commerce platform information processing services.

Once you complete your order in this website in accordance with the methods, conditions and procedures specified, it means that you have made an offer and are willing to order the goods or services in accordance with the terms of this agreement and the agreed content, transaction conditions or restrictions stated on the relevant webpage. If your personal information such as your address and phone number has changed, you should notify blendSMART® Asia immediately to assist in the relevant processing, and you must not deny the order or refuse the payment on the grounds that the information does not match.

After you complete the online ordering process, the system will automatically send you a notification via email. The notification only informs you that the system has received your order request and it does not mean that the transaction has been completed or the contract has been established. blendSMART® Asia reserves the right to accept your order.  

If blendSMART® Asia confirms that all transaction information are correct, the goods you ordered are still in stock or the services you ordered are still available, and there is no other situation where blendSMART® Asia cannot accept the order, blendSMART® Asia will proceed to ship the goods.

You can check the shipping status on the website.  If transaction details are incorrect or the goods are out of stock or the requested service cannot be provided, blendSMART® Asia may refuse to accept the order.

If you choose to pay by credit card, the information that you entered will be used for the purpose of confirming the validity of your credit card and obtaining transaction authorization with your card issuer. It does not mean that you have made the payment or the transaction has been completed or the contract has been established.  blendSMART® Asia reserves the right to accept your order; before blendSMART® Asia accepts your order, you will not be charged.

You understand and agree that although blendSMART® Asia will do its best to maintain the correctness of the relevant information, blendSMART® Asia does not guarantee in any express or implied manner that all the information displayed on this website is complete, correct and real-time.  Regarding the limit of the order quantity of related goods or services, blendSMART® Asia will only ship according to the limit of the order quantity if the quantity exceeds the order.

If the specifications, pictures, descriptions, prices, or relevant information of the goods or services are incorrect, blendSMART® Asia may refuse to accept your order within two days after you complete the order process.

Regarding the goods or services you have ordered, the pricing and payment method of the shipping costs shall be determined according to the records on the relevant webpages.

You can choose the delivery location and method of the goods or services you ordered in accordance with the methods, conditions and restrictions recorded on the relevant pages of the product or service sales page and the order process.  If the goods or services you ordered cannot be delivered after two attempts and cannot be contacted for more than three days, blendSMART® Asia will cancel the order and refund the full amount if the payment has been made. You and blendSMART Asia agree to use electronic documents as the representation method for all online purchases you make in blendSMART® Asia and matters related to these transactions; blendSMART® Asia computer system will automatically record relevant electronic transaction information. 

If you find that the transaction information is incorrect, you should immediately notify blendSMART® Asia to correct it. If the information is incorrect, the correction will be notified immediately, and the relevant responsibilities will be borne by you. Regarding consumer complaints or disputes, you can file a complaint or dispute in accordance with the handling mechanism, procedures and related contact information set by the online customer service system. The Customer Service staff of blendSMART® Asia will provide you with services as soon as possible.

 4. Return Policy

 You may request a full refund if the goods you ordered are defective. You can exercise related rights in accordance with Article 19, Paragraph 1 of the Consumer Protection Law.

 The methods and conditions for the return and refund shall be determined in accordance within our return and exchange policy. Regardless of the method of payment, blendSMART® Asia will process the refund within 7 to 14 days after receipt of the return goods.

The goods you return must maintain the integrity of all goods, gifts, accessories, packaging, and all accompanying documents or materials at the time of shipment. If there is a physical invoice, return it together with the invoice and any other documents required by relevant laws and regulations; otherwise, blendSMART® Asia may refuse to accept your return request.

 You understand and agree that if you request a return or exchange, blendSMART® Asia cannot accept all or part of your order, or when the contract is terminated or loses its validity for some reason, blendSMART® Asia can process invoices or discount slips and other documents required by relevant laws and regulations on your behalf.

5. Intellectual Property Rights

The software or programs used by the company’s or its subsidiaries’ websites and related channels, and all content on the website, including but not limited to works, pictures, files, information, data, website structure, website screen arrangement, and webpage designs belong to the company’s intellectual property rights in accordance with the law, including but not limited to trademark rights, patent rights, copyrights, business secrets and know-how.

No one may use, modify, reproduce, publicly broadcast, modify, distribute, publicly publish, perform reverse engineering, decompilation, or reverse assembly.  If you want to quote or reprint the aforementioned software, programs or website content, you must obtain the prior written consent of the company or other rights holders in accordance with the law.  Adherence to the intellectual property rights is your obligation. If there is any violation, you shall be liable for damages to the company (including but not limited to litigation costs and attorney fees, etc.).

6. System Security and Backup

blendSMART® Asia will ensure that its systems are secured; however it does not guarantee in any express or implied way that the data you upload or transmit will be displayed or processed as expected, nor does it guarantee the transmitted data is always correct. If you find errors or omissions in this system, please notify blendSMART® Asia immediately.

We will perform data backup regularly, but blendSMART® Asia is not responsible for any accidental deletion of data, backup errors or failures, except for those caused by deliberate or gross negligence.

7. Explanation of the contract

The terms of this agreement and related webpages stipulated in each article, each item and related agreement content, if all or part of the article, this item, or the related agreement content is deemed invalid by the court or does not constitute part of the contract content,  this will not affect the validity of the remaining clauses or other agreed content; clauses or agreed content that are deemed invalid by the court or do not constitute part of the contract content shall be in accordance with the maximum possible scope permitted by the relevant laws and regulations, and shall be consistent with the original clauses.

In accordance with Article 11, Paragraph 2 of the Consumer Protection Law, if there is any doubt regaading standardized contract terms, it shall be interpreted in favor of consumers.

8. Other agreements

You understand and agree that if blendSMART® Asia must be liable for compensation or compensation to you in accordance with the law or contract for any reason, blendSMART® Asia’s compensation or liability shall be based on the actual amount of the transaction that is still in dispute as compensation or the upper limit of the compensation liability.

9. Governing Law and Jurisdiction

All online orders, transactions or actions you make on blendSMART® Asia, as well as the terms of this agreement and the agreement on the relevant webpage, are governed by the laws of the Republic of China, Taiwan. All disputes arising from your online order, transaction or behavior in blendSMART® Asia, as well as the terms of this agreement or the agreement on the relevant webpage, unless otherwise mandatory by law, you should follow the Taipei District Court of Taiwan as the jurisdiction of choice.